FREQUENTLY ASKED QUESTIONS
Have a question or something was not made clear by us?
Hopefully our Frequently Asked Questions can help us solve that.
Remember you can always get in touch directly if you prefer via phone, email or our Contact Us page
How can I book my services?
You can request a quote directly on our website, send us an email or call us directly on 0420 296 538 to discuss your service needs.
What’s included with my service?
All our services include a professional team, all the materials needed to get it done, unlimited customer support via email, text or phone and a 100% Customer Satisfaction Guarantee.
How do I pay for my services?
After your service has been provided, our team will send you an Invoice for the agreed upon price and you can pay it either with your bank of choice via transfer or with cash, whichever suits you best.
What if my service requires more than one day to be completed?
As a standard, we charge the proportional amount after each day is completed, so a two-day job will be charged at 50% after each day, a three-day job will be charged at 33% after each job and so on. Bigger jobs and long-term contract work can always be discussed with our team for a different agreement.
What services are not provided?
Currently, we don’t provide the services of cleaning dangerous to reach areas (more than a 3-step ladder needed or considered unnecessarily dangerous by our team), cleaning of chandeliers, the exterior of windows other than on the first floor, moving large furniture and items and disposal of large-scale trash.
How about cancelling and rescheduling?
We always aim to provide our clients with the best cleaning team possible, but it takes us time and resources to make sure that happens. That is why we need at least 24 hours’ notice to cancel or change the time of your appointment with us. Rescheduling and cancellations made with less than 24 hours’ notice will incur a standard $50 charge.
Do I have to be home for my cleaning?
Not at all, you are free to use this time for yourself and go out or decide to stay around while our staff gets the job done. Just update our team with your preferred entry method and we will take it from there when we arrive.
Is the service pet friendly?
Of course! We love, respect and enjoy being around pets. You can be sure that our pet friendly team will take great care of them and of your home!
Will the same cleaner come every time?
It’s very important to us that you are comfortable with the team providing your services, so we always aim to send the same staff to your home. In the event of a member of your standard team becoming unavailable, we will contact you first and only send a substitute if you agree to it.
How quickly can you start?
In case of an emergency, we can always work alongside our team and manage to provide a cleaning service the same day you enquire. For standard situations our specialist may need to inspect the residence first in order to give you a fair and accurate quote before we can begin working together.
What’s the 100% Customer Satisfaction Guarantee?
We stand by the quality of our team and services provided, if you are not happy with any aspect of our cleaning, just let us know within the next 24hs after your job was completed and we will come back and change that! Our mission is to provide an amazing level of care to every single one of our customers and solve any complaints as soon as possible.
Public Holiday and Weekend Fees
- Saturday – 10% surcharge
- Sunday and Public Holidays – 20% surcharge
